Refund policy

At Whitmore & Lane, we are committed to providing a simple and pleasant shopping experience. If, for any reason, you are not fully satisfied with your purchase, you may request a return in accordance with the conditions outlined below.

Important: This Return and Refund Policy applies in addition to any rights you may have under applicable consumer protection laws. Nothing in this policy limits or excludes your statutory rights.

1. Return Period: 30 Days

You may request a return within 30 days of receiving your order.

A return request can only be submitted after the item has been physically delivered and received.

2. Return Requirements

To be eligible for a return, the item must be:

• unworn;
• unused;
• unwashed;
• undamaged;
• in its original condition;
• complete with all original tags and labels.

You are welcome to try on the item, but it must not be worn or used beyond what is reasonably necessary to check the fit.

We reserve the right to refuse a return or issue only a partial refund if the item shows signs of wear, stains, odors, damage, or missing tags.

3. Return Shipping Costs

For returns based on personal preference, such as a change of mind, sizing choice, or style preference, return shipping costs are the responsibility of the customer. This includes any international return shipping costs and applicable customs charges.

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible at support@whitmoreandlane.com so we can provide an appropriate solution in accordance with applicable law.

4. How to Request a Return

Send an email to support@whitmoreandlane.com within 30 days of receiving your order.

Please include:

• your order number;
• your full name;
• the item or items you wish to return;
• the reason for the return, optional but helpful.

We will provide you with the return instructions and the address to which the package should be sent.

Please ship the item according to the instructions provided.

We strongly recommend using a tracked shipping method, as we cannot guarantee receipt of returned items without proof of shipment.

5. Refunds

Once we have received and inspected the returned item, we will inform you whether your return has been approved or declined.

If approved, the refund will be issued to your original payment method within 14 days.

Original shipping costs and return shipping costs will only be refunded where required by law or where this has been expressly agreed with us.

6. Responsibility for the Delivery Address

The customer is responsible for providing a correct and complete shipping address when placing an order.

We are not responsible for delays or delivery issues caused by an incorrect or incomplete address provided by the customer.

Any address errors should be reported as soon as possible, preferably within 24 hours of placing the order.

If tracking confirms delivery to the address provided at the time of purchase, this will generally be considered evidence of successful delivery, subject to any rights you may have under applicable law.