Terms of service

Whitmore & Lane

These Terms and Conditions of Service apply to all purchases made through and use of the website operated by Whitmore & Lane.

1. Applicability

By placing an order on our website, you agree to these Terms and Conditions of Service.

2. Product Information

We make every effort to describe our products as accurately as possible and to keep all information up to date. However, typographical errors, inaccuracies, or omissions may occasionally occur.

We reserve the right to correct any errors and to update product information, pricing, and availability at any time.

3. Orders and Payments

Orders will only be processed once full payment has been successfully received.

Available payment methods may vary depending on the country or region.

Customers are responsible for checking which payment methods are available in their location.

4. Processing and Delivery

Processing time: 1–3 business days
Estimated delivery time: 3–7 business days, depending on the destination

Orders may be shipped directly by one of our suppliers or logistics partners.

The delivery times provided are estimates and are not guaranteed. Delays may occur due to customs inspections, carrier issues, public holidays, or periods of high demand.

5. Returns and Cancellations

For all information regarding returns, refunds, and eligibility requirements, please refer to our Return and Refund Policy.

6. Liability

To the extent permitted by law:

  • we are not liable for indirect, incidental, or consequential damages resulting from the use of our website or products;
  • we are not liable for loss or shipping-related issues where tracking confirms delivery to the address provided by the customer;
  • customers are responsible for providing a correct and complete shipping address.

Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded under applicable law.

7. Intellectual Property

All content on this website, including but not limited to text, images, logos, trademarks, graphics, and design elements, is owned by Whitmore & Lane and/or its respective licensors.

This content may not be copied, reproduced, distributed, or otherwise used without prior written permission.

8. Complaints

Any complaints may be submitted in writing by email to support@whitmoreandlane.com.

We aim to respond within 1–3 business days.